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Privacy Policy: Welcome


What is a privacy policy?

Our privacy policy explains the information that we collect, how it is stored and how it is used.

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We may also collect personally identifiable information (including name, email, communications), payment details (including credit card information or bank details) and comments.  This information is only collected where you choose to enter it into our site.

How do you collect information?

When you request contact or conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. For transactions we will also collect payment information.  Your personal information will be used for the specific reasons stated only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our services.

  2. To provide an easy way for site visitors to contact our business.

  3. To provide customers with payment methods

  4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our services. 

  5. To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our website is hosted on the platform. provides us with the online platform that allows us to offer our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

Our direct payment services are offered by and adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by us and our service providers.

How do you communicate with your site visitors?

We may contact you via email, telephone, text messages, and postal mail in response to a request for services from you.  We will not make unsolicited contact with you.

How do you use cookies and other tracking tools?

Our website uses the basic cookies used by in the management of the site and with providing us with analytical information.  Big River Ltd and the Care Advice Service receive no personal information on individual site visitors by use of cookies.

How can your site visitors withdraw their consent?

If you do not want us to process your data anymore, please contact us at or send us mail to: Care Advice Service, Big River Ltd, 23-24 New Broadway, Worthing, West Sussex, BN11 4HP

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us and our details are below.

Privacy Policy: About
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